Now live · Free 14-day trial on Growth

The AI inbox for brands running paid ads.

Every campaign creates comments, DMs, reviews, and chats. SocialRep pulls them into one inbox and drafts the reply in your voice. Your team approves. Nothing sends without you.

Set up in minutes · Cancel anytime

Human approval by default No auto-send unless enabled Your data never trains public AI models
app.socialrep.ai / inbox
Inbox
All 21 Pending 11 Urgent 6
Hannah Mercer
Does this jacket run true to size? I'm between medium and large.
Instagram · comment
Devon PierceUrgent
I've messaged twice and still haven't heard back. Not a great look.
Meta · comment
Marcus Lin
Northstar taking forever to ship again lol
Instagram · comment
Sasha Reyes
Is the Aurora parka waterproof or just water-resistant? Planning a backcountry trip in November.
Instagram · dm
JK navigate E resolve send & next
H
Hannah Mercer
@hannah.mercer
NeutralPending
Instagram comment · just now
Does this jacket run true to size? I'm between medium and large.
✦ AI draft · your brand voice Confidence 92%

✓ Approve & send ✎ Edit ↻ Regenerate ⚑ Escalate
🔒 Human approval required. Nothing sends without your sign-off.

One inbox for every channel your ads touch

Meta Instagram Google Trustpilot Website Chat X Gmail API

You’re paying for the attention. Then ignoring the replies.

Every campaign generates buying questions, objections, and complaints. They scatter across five platforms and get buried under emoji. Slow replies turn paid attention into missed revenue and public brand risk.

Why now

Your ads are creating conversations your team isn’t built to handle.

The conversations your spend creates are the warmest leads you will ever get. They are also the easiest to lose.

01
Buying questions get buried under ad commentsThe highest-intent moments your spend creates go unseen and unanswered.
02
DMs sit unanswered while intent is highestResponse time is the conversion variable nobody on the team owns.
03
Bad public replies hurt conversion and trustOne off-brand response sits under your ad for every prospect to read.
04
Generic AI chatbots don’t understand ad contextThey can’t see the campaign, the audience, or your approval workflow.
0
inbox for comments, DMs,
reviews & chat
0
channels connected
in minutes
0
of replies drafted in
your brand voice
0
surprise sends.
Approval-first, always

How it works

One inbox. AI-drafted replies. Human approval.

Four steps. The first three take an afternoon. The fourth never stops paying you back.

Start free trial
01
/ 01

Connect

Plug Meta, Instagram, Google, Trustpilot, X, and website chat into one workspace. OAuth in, no code. Your whole backlog appears in one queue.

Meta Ads ✓ Connected
Instagram ✓ Connected
Trustpilot ✓ Connected
Google Connecting…
02
/ 02

Draft

AI reads the campaign context, classifies intent and sentiment, and drafts a reply in your brand voice. Every draft carries a confidence score.

✦ AI Draft94%

Our Cirrus shell is 6.4oz and packs to the size of an orange, fully seam-sealed for shoulder-season storms. Want me to send the spec sheet?

ApproveEditRegenerate
03
/ 03

Approve

Your team approves, edits, or escalates from one queue. Nothing sends without sign-off unless you explicitly turn on auto-send for low-risk replies.

JW
Ultralight shell, ad comment
High intent · drafted
✓ Approved
PA
Bulk team order, DM
Bulk order · drafted
✓ Approved
CW
3★ review, hood fit
Sensitive · routed
⚑ Escalated
04
/ 04

Improve

See which campaigns create the most conversations, where replies lag, and which objections keep coming up. Then feed it all back into your ads.

Spring launch212 conversations
Retargeting Q2147 conversations
Median response time↓ 4m 12s

Follow the money

Watch where your ad spend leaks.

Two numbers you already know. The chain shows what they turn into. Every assumption is visible. Every one is adjustable.

Your monthly ad spend$25,000
Your average order value$80

Ad spend / mo

$25,000

what you’re paying for attention

Conversations

375

at 15 per $1k of spend

Buying questions

38

10% show purchase intent

Revenue in play / mo

$3,040

buyers waiting on a reply × your AOV

Conversations per $1k spend 15 Share that are buying questions 10%

Answer them before they go cold and Growth pays for itself 48× over.

Stop the leak, start free

Defaults are conservative rules of thumb for paid social. Drag everything to match your account.

AI in action

See it handle real conversations.

Four conversation types your campaigns create every day, including the awkward ones.

Customer message
JW
Jordan Whitfield
Meta Ad · Cirrus shell campaign
Saw your ad, do you have anything for ultralight thru-hiking? Trying to get under 8oz for a shell.
Intent: High-intent buyerSentiment: Positive
✦ AI suggested reply Confidence 94%

Our Cirrus shell is 6.4oz in a men's medium and packs down to the size of an orange, fully seam-sealed for shoulder-season storms. Sounds like a great fit for your kit. Want me to send the full spec sheet?

✓ Approve & send✎ Edit↻ Regenerate⚑ Escalate
Customer message
PA
Priya Anand
Instagram DM · Retargeting campaign
Do you offer bulk pricing for outfitting a 20-person team? We need soft-shells before a December trip 🏔️
Intent: Bulk orderSentiment: Positive
✦ AI suggested reply Confidence 92%

Love this. A 20-person team order is right in our wheelhouse, and soft-shells are a smart call for December. What's your delivery window? I'll loop in our partnerships lead with volume pricing so we hit your date.

✓ Approve & send✎ Edit↻ Regenerate⚑ Escalate
Customer review
CW
Chen Wei
Google · ★★★☆☆
The shell is solid but the hood doesn't cinch well over a climbing helmet. Hoping a v2 fixes this.
Intent: Product feedbackSentiment: Mixed
✦ AI suggested reply Confidence 88%

Appreciate the detailed note, Chen. Helmet-compatible hood adjustment is exactly the kind of feedback our design team wants, and I've passed it along. In the meantime I'd love to get your fit dialed in, so our team will reach out today.

✓ Approve & send✎ Edit↻ Regenerate⚑ Escalate
Website chat
V
Visitor
Website chat · Aurora parka page
Is the Aurora parka warm enough for a Patagonia thru-hike in November?
Intent: Buying questionSentiment: Neutral
✦ AI suggested reply Confidence 90%

The Aurora is rated to -25°C with 850-fill responsible down, so it'll handle a Patagonia November comfortably. If you're moving fast and want more packability, the Ridgeline is a lighter call. What's your pace and pack weight looking like?

✓ Approve & send✎ Edit↻ Regenerate⚑ Escalate
Your message
Live AI demo. Nothing is posted anywhere.

✦ AI suggested reply Live demo

Your draft will appear here, written in a warm brand voice and ready to approve.

🔒 In the product, a human approves every reply before it sends.

That was demo data. Yours is waiting.

Connect one channel and watch SocialRep draft replies to your real backlog in minutes.

Try it on your inbox

Brand safety

AI speed, without public-message risk.

You should not have to choose between answering fast and staying in control. AI drafts. Your team decides what sends, what gets edited, and what gets escalated.

Approval-first by defaultAuto-send only exists if you turn it on, per channel and per conversation type.
Escalate sensitive conversationsLegal threats, refunds, PR risk. Routed to a human before any reply goes out.
Full audit trailEvery draft, edit, approval, and escalation stays visible to your team.
Your data stays yoursCustomer conversations are never used to train public AI models.
Instagram Ad commentNeeds approval
Saw this on your ad, can you ship the Aurora parka to Norway before mid-November? Leaving for a trip.
Internal note · MayaHigh-intent and time-sensitive. Confirm EU stock before replying. Do not auto-send.
✦ AI draftConfidence 94%

We do ship to Norway. EU and Nordics delivery runs 5 to 8 business days, so mid-November is doable if you order this week. Want me to confirm stock in your size?

✓ Approve✎ Edit⚑ Escalate
AI drafted reply
Maya added internal note
Routed to EU fulfillment · awaiting approval

Who it’s for

Built for teams handling high-volume social.

    Why not just…

    Not a scheduler. Not a chatbot. The response layer.

    Schedulers publish. Chatbots deflect. SocialRep is the missing layer that handles what happens after your ads run.

    CapabilitySocial schedulersGeneric AI chatbotsSocialRep
    Built for response workflows
    Understands paid ad context
    Comments, DMs, reviews & chat in one inbox
    AI drafts with human approval
    Brand-safe response operations

    Pricing

    Try it free. Scale when it works.

    Every trial starts with full Growth access for 14 days. No long-term contract. Upgrade as your conversations grow.

    Monthly Annual Save 20%
    14-day free trial

    Growth

    For teams centralizing paid-social replies across their core channels.

    $63/mo

    Billed annually at $756/year.

    • 1,000 conversations / month
    • 3 connected channels
    • 1 workspace
    • AI-drafted replies
    • Unified response inbox
    • Approval controls
    • Email support
    Start free trial

    Agency

    For agencies and multi-brand teams managing separate client workspaces and reports.

    $399/mo

    Billed annually at $4,788/year.

    • High-volume conversations
    • Unlimited client workspaces
    • Custom brand voice per workspace
    • White-label client reports
    • API and CRM routing
    • 15 team seats
    • Priority onboarding
    Start Agency
    ✓ Human approval controls ✓ Secure platform connections ✓ No auto-send unless enabled ✓ No surprise overage fees

    FAQ.

    Everything teams ask before they connect their first channel.

    Not by default. Every reply requires human approval unless you explicitly enable auto-send. You can scope auto-send to specific channels or conversation types and keep approval on everything else.

    Schedulers are built for publishing content. SocialRep is built for what happens after: the comments, DMs, reviews, and chats your posts and ads create. We don’t schedule anything. We make sure every conversation gets a fast, brand-safe reply.

    Chatbots deflect conversations with canned answers and no context. SocialRep reads the campaign behind each message, classifies intent, and drafts a reply in your brand voice. Then a human approves it. It’s a response workflow, not a deflection widget.

    Meta, Instagram, Google, and Trustpilot are live today. Website chat and X are in beta. Email and a public API are coming soon.

    Yes. On Scale and Agency plans, SocialRep trains on your approved replies, style guidelines, and edits over time. Drafts increasingly sound like your best community manager on their best day.

    No. Your conversations are used only to serve your workspace. They are never used to train public or shared AI models.

    Start a 14-day free trial on the Growth plan with full access. Connect your channels, watch it draft replies to your real backlog, and decide if it’s worth it. Cancel anytime during the trial and you won’t be charged.

    Yes. The Agency plan gives each client a separate workspace with its own brand voice, approval rules, and white-label reporting, plus API and CRM routing for your existing stack.

    Still have a question? Talk to us. Or just start the free trial and see for yourself.

    Stop missing the conversations your ads create.

    Connect your channels and watch SocialRep draft replies to your real backlog. Free for 14 days.

    Start your free trial

    Set up in minutes · Cancel anytime

    • Free 14-day trial on Growth
    • Human approval by default
    • Six channels, one inbox
    • Your data never trains public AI models
    • No surprise sends. No surprise fees.
    Free 14-day trialHuman approval by default · Cancel anytime
    Start free